TERMS & CONDITIONS

 Terms and Conditions for CQ Cleaner Home Services

These Terms and Conditions (the “Agreement”) are entered into between CQ Cleaner Home Services hereinafter referred to as the “Cleaning Company,” and the “Client” (collectively referred to as the “Parties”).

  1. Services: The Cleaning Company agrees to provide cleaning services as described in the agreed-upon cleaning schedule. The specific cleaning services and frequency will be outlined in the selected cleaning package chosen by the client or work order.
  2. Payment: a. The Client agrees to pay the Cleaning Company the agreed-upon fee for services as per the pricing and payment terms defined in the Cleaning services section on the website b. Payment methods may include credit/debit card, electronic funds transfer (EFT). c. Invoices issued are due and payable upon the completion of work or within the due date specified on the invoice. d. Failure to make payments within the specified time frame may result in late fees or suspension of services.
  3. Cancellation and Rescheduling: a. The Client may reschedule or cancel cleaning appointments with the required notice to the Cleaning Company. b. In case of cancellation with insufficient notice, a cancellation fee may apply. c. The Cleaning Company reserves the right to reschedule or cancel appointments due to unforeseen circumstances, such as weather conditions or safety concerns.
  4. Access to Premises: The Client shall provide the Cleaning Company with access to the premises during the scheduled cleaning times. If the Cleaning Company is unable to access the premises, the Client may be charged for a missed appointment.
  5. Confidentiality: Both Parties agree to maintain the confidentiality of any sensitive or proprietary information obtained during the cleaning service. The Cleaning Company will not disclose such information to third parties except for purposes relating to collection of payment through the websites preferred payment processing system or where debt collection may become required.
  6. Liability: a. The Cleaning Company will exercise reasonable care in providing its services. However, the Client acknowledges that accidents can happen, and the Cleaning Company is not liable for any damage or loss to the Client’s property, unless due to gross negligence or willful misconduct. b. The Client is responsible for informing the Cleaning Company of any valuable or fragile items that require special care. c. The Cleaning Company is insured for liability and will provide information about its insurance coverage upon request.
  7. Termination: Either Party may terminate this Agreement with written notice. The Cleaning Company reserves the right to terminate services in cases of non-payment, breach of terms, or inappropriate behavior.
  8. Complaints and Disputes: The Client should notify the Cleaning Company of any complaints or disputes within 3 days of the service. The Parties will work in good faith to resolve the issue promptly.
  9. Changes to Terms: The Cleaning Company reserves the right to modify these Terms and Conditions at any time within it’s discretion.
  10. Entire Agreement: This Agreement, along with any associated Cleaning Services Agreement, constitutes the entire agreement between the Parties and supersedes all prior or contemporaneous agreements or understandings.

By using the Cleaning Company’s services, the Client agrees to be bound by these Terms and Conditions.

PRIVACY POLICY

At CQ Cleaner Home Services (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose customer information, including the possibility of taking photos of our work and sharing them on social media. By using our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following information:

Personal Information:

Name
Address
Phone number
Email address
Payment Information:

Credit card information (processed securely through a third-party payment processor)
Service Information:

Details about your cleaning requirements
Service history
Preferences and special instructions
Photographs:

We may take photos of our cleaning work, which may include images of your property.
How We Use Your Information

We use your information for the following purposes:

Providing Services: To schedule and provide cleaning services at your requested location.

Payment Processing: To process payments for services rendered.

Customer Communication: To communicate with you regarding your service requests, updates, and inquiries.

Improving Our Services: To analyse customer feedback and preferences, enabling us to improve our services.

Marketing and Promotions: To send you marketing materials and promotions, provided you have opted in to receive such communications.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer relationship management platforms, and email marketing services.

Legal Compliance: We may disclose your information as required by law or in response to legal requests, such as court orders or subpoenas.

Photographs and Social Media Sharing

We may take photographs of our cleaning work for promotional purposes, including sharing on our website and social media platforms. These photos will not include any personally identifiable information. If you do not wish to have photos of your property shared, please inform us in writing, and we will respect your request.

Data Security

We take data security seriously and employ industry-standard measures to protect your information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, secure data storage practices, and regular security assessments.

Your Rights

You have the following rights regarding your personal information:

Access: You can request to access the personal information we hold about you.

Correction: You can request corrections to your personal information if it is inaccurate or incomplete.

Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.

Withdraw Consent: You can withdraw your consent for marketing communications at any time.

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website, and the date of the last update will be modified accordingly. We encourage you to review this policy periodically.

By using our services, you agree to the terms of this Privacy Policy. 

Last Updated 6 November 2023